Factory Certified Biomedical Services

Integrated Medical Systems, Inc. > Factory Certified Biomedical Services

Your Biomedical Repair Specialists

Proven Experience & Expertise


Our Partnerships

Integrated Medical Systems, Inc. is the cost effective, quality alternative for your equipment upkeep and repair. Our comprehensive equipment maintenance solutions save time, money and resources, so you can focus on patient care.

Increase your bottom line with:
• Proven cost savings on equipment and repair
• Experienced OEM qualified technicians
• Compliance with JCAHO, and other regulatory agencies

With Integrated Medical Systems, Inc., you always receive repair and maintenance on biomedical equipment from quick, skillful OEM qualified technicians. Our Biomedical Equipment Technician Specialists (BMETs) handle everything from calibration to testing, inspection and repair. IMS is ISO 13485 certified, so you can be assured that your equipment is always in the right hands.

View your Biomedical Toolbox in the IMS Portal to manage your facility-owned equipment.

Superior Quality
Experienced, OEM Qualified BMETs
Quality Biomedical Service Centers

Our quality assurance process includes three audits, as well as various checks that are performed specific to each type and model of equipment. Every piece of equipment that leaves our facilities has been inspected to establish that it meets or exceeds all manufacturer specifications and is ready for patient use.

Our services include:
• Preventative maintenance and repair
• Electrical safety compliance and performance assurance inspections • Parts inventory management and sourcing
• Recalls and alerts management and implementation
• 24-hour technical support

Integrated Medical Systems, Inc. BMETs are educated, qualified and experienced. Every OEM qualified technician has an extensive range of knowledge and understands how biomedical equipment functioning properly and work directly with healthcare personnel on a professional level.

Integrated Medical Systems, Inc. biomedical service departments and distribution centers comply with all requirements of Quality Management Systems standards and are certified to ISO 13485:2003. If you need troubleshooting assistance, call us at 1-800-755-3800.  Our Customer Service Representatives will promptly transfer you to the technician who can best answer questions about your particular IV pump.

We are here to make infusion easy for you – and that includes problem solving over the phone if we can, so you don’t have to ship your IV pump anywhere.

Biomedical Service Locations

Full Service Locations


Customer Service:

Email: customerservice@integratedmedsys.com
Phone: 1.800.755.3800

Integrated Medical Systems, Inc.
12600 Holiday Drive
Alsip, Illinois  60803