Integrated Medical Systems, Inc. certifies, calibrates, refurbishes and repairs your biomedical equipment. In order to provide you with the most efficient, targeted service possible, our corporate office is centrally located in the Midwest with other offices located across the country from coast to coast. Our 20 biomedical service centers offer timely repair, preventive maintenance, on-site services, and asset management solutions to our customers at cost-effective prices. IMS is ISO 13485 certified, so you can be assured that your equipment is always in the right hands.
We’ve recruited the most innovative, dedicated, and experienced biomedical technicians to our team including experts who have worked with B. Braun, Smiths Medical, Curlin/Moog Medical, CareFusion and technicians trained from the ground up. This vast reserve of knowledge and experience, combined with information-sharing meetings and informal, on-the-spot peer education, sets our benchmark for service and repairs incredibly high. Whether you get troubleshooting assistance over the phone from one of our technicians or receive your repaired infusion pump without speaking to a technician, you can be confident that your pumps are in professional hands.
25 years in the infusion pump industry have helped us develop strategic alliances with nationwide service and supply companies, plus several leading medical device manufacturers. Teaming up with these individuals and companies keeps new products, new repair methods, and cutting-edge quality standards in front of us at all times.
If you need troubleshooting assistance, call us at 1-800-755-3800. Our Customer Service Representatives will promptly transfer you to the technician who can best answer questions about your particular IV pump. We are here to make infusion easy for you – and that includes problem solving over the phone if we can, so you don’t have to ship your IV pump anywhere.