Direct Delivery

The Integrated Medical Systems Direct Delivery program provides you with a competitive advantage in servicing your patients by offering product rentals and biomedical services from leading-market manufacturers. Manage your patients and orders directly from the IMS Portal today.

IMS understand that delivering medical products to your patient’s home is just one element needed to help you manage your patient population. The Direct Delivery program offers order status notification, proof of delivery, easy to access online ordering, and usage reports to help you monitor your business.

With the IMS Direct Delivery application available in the IMS portal, you have the ability to manage your Direct Delivery orders and logistics. Here are a few of the benefits you receive:

  • Decrease current inventory levels * items ship from our national distribution warehouse
  • Purchase patient products in low unit of measure  *Some restrictions apply
  • Develop patient specific product formularies  *Quick List Based upon the most popular items for each patient
  • Easy access to order tracking and delivery notification
  • “Copy order” capability to quicken the ordering process
  • Powerful reports to help you manage your business
  • Order “Recurrence” capability to ease the management of your patients “essential order needs”
    • This feature allows you to create a single order for your patient, and then setup a recurrence schedule. The schedule will automatically instruct the IMS Home Delivery system to submit the order for processing and shipping at the set interval. This allows for total hands off management of your order, you will receive notification prior to each order occurrence that will allow you to hold or adjust the schedule as needed.

Same Day Shipping

IMS will ship orders placed by 3:00 p.m. your local Distribution Center time the same day in the continental U.S.A., subject to credit approval. Orders that include disposable incontinence products, solutions, nutritional supplements, oversized items, and gloves,  will be subject to additional freight charge.

Expedited Shipping

For faster delivery, IMS provides UPS Standard Overnight or Second Day Delivery for orders received by 4 p.m. your local Distribution Center time, subject to credit approval. UPS expedited shipping charges and a handling fee will apply.

Contact your IMS Account Representative for more information about the Direct Delivery program or email us at

direct delivery
The Direct Delivery module is available now in the IMS portal
View saved orders and order history within the dashboard
Manage individual direct delivery patient orders
Manage your patients directly within the manage patients tab
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